About Best Couple
What is Best Couple?
Best-couple.com is the first-best personalized dating site. We cherish our customers and fulfilling their wishes and needs is our top priority. Careful selection of ladies is our main advantage. We directly cooperate with Russian and Ukrainian dating agencies. You can be one hundred per sent reassured that all our ladies are real. We down thumb any form of scams and you will never see any fake profiles at best-couple.com.
We give Gentlemen a unique opportunity to find friends abroad, start new relationships and create happy family life. Girls from Russia, Ukraine and other Former Soviet Union member states are absolutely gorgeous. They all are just unequalled beauties and that could not be more true! Surely you will be able to find long lasting relationships here. We use comprehensive approach so that you can have a chance to get to know better with our ladies.
Our team grants services of uppermost quality to all of our clients. We respect your privacy and ensure safety of your personal data. Best Couple never breaches the law and has respect for its customers and users. We are persuaded that respect is the key to successful and effective interaction between people.
Using our services you can be at ease. Your personal data will never be given to third parties without your permission. And our team does its best to protect you from any scams or spam. If something disturbs you or you have noticed suspicious activities, please let us know and we will handle it.
Best-couple.com constantly grows. We regularly update our database of Russian women.
Best-couple.com’s customers appreciate our work. And we are happy to provide them with excellent customer care. We are extremely happy when our clients manage to find new love and we will do our best to continue connecting two lonely hearts.
We will be your reliable guide in your quest for girl of your heart!
How Does Best Couple Work?
Once you become a member of Best Couple, we recommend selecting which lady members you would like to begin corresponding with. By using our Search feature (found on your home page when you log in), you can customize your search results to find which lady members complement your interests the most.
To begin corresponding with the lady who has caught your attention, contact her via email… or if she is online, feel free to invite her to chat with you. If you choose to email her, you can send an introductory letter introducing yourself to her. The first introductory letter is free. While communicating with the lady or ladies of your choice, you are welcome to use the Chat and Live Video features to see your lady Live. We also provide a Gift service enabling you to surprise your special girl on the right occasion.
Once you and your lady have been communicating well enough and have established a comfortable relationship, feel free to request her contact information (includes her full name, telephone number and home address).
And lastly, when the time is right to tie the knot… well… that will mostly be handled by your country’s immigration department and/or your immigration lawyer if you choose to hire one.
And that, in short, is how Best Couple can help you to find the lady of your dreams!
Why Should I Choose Your Service? Is Your Service the Best?
Our ladies are very beautiful and intelligent. All the ladies on our site have confirmed profiles, which mean that our local representatives verify their identities using passports, background checks, and address verification.
Also we have a gift service enabling members to buy gifts for the ladies. When the gift is delivered, we send gift confirmation photos of the lady with the gift that was purchased for her.
We have a very good price policy!
All first letters to ladies are free!
The membership on our site is free!
There are the most beautiful and intelligent ladies on our website!
How does Best Couple differ from other competitors?
Meeting and exceeding your expectations is our top priority. We do our best to make your experience with our site flawless. You do not need to pay for sending first letters to ladies. Reading incoming messages is free of charge. Our membership is free. We do not charge you for any monthly fees.
Registration and Creating Your Profile
To start searching your lady and registering at our site, please fill in your name, birth date, email and then click on the "Find Your Matches" link at our site, www.best-couple.com. To create your profile on our site you have to fill in next information about you: your first name and last name, birth date, email address, create password, your country and city, home address, phone number, education, occupation, and also your personal data such as your height, weight, hair and eyes color, religion, smoke or no, family status, have children or no, your age preferences for ladies. Please don’t forget to download your pictures and don't be afraid to tell the ladies about yourself.
Using (Navigating) Your Home Page
Once you have logged in, you can use all the features of our website especially made to assists you with finding the right lady for you. Hope this helps you with navigating through your home page.
1. SEARCH: The Advanced Search link, located on the top of your screen, enables you to find which lady members fit your particular tastes and interests the most. Once you have selected your preferences, click on `Search` button to view women who match your preferences.
2. LIVE CHAT: Live Chat tab is located at the top of the page and on its right side. Selecting the Live Chat tab will take you to view the ladies online and available for chat. You will be able to view the lady members’ profiles and invite them to chat from this page.
3. BUY CREDITS: Select this tab to purchase credits to correspond with the lady members on our site. This page can also be selected from the “Credits” section located on the right of your.
4. CORRESPONDENCE: Selecting the links in this area will bring you to your Mail page, where you will be able to view messages in your Inbox, Outbox, and Trash .
5. CONFIGURATIONS: Select the Update Credit Card Information link to update your credit card information. It is located on the right hand at the bottom. Select the My Account link to view your Best Couple account options available to you. Please see the FAQ section in this category to get a better understanding of how to use the account options page.
6. CREDITS: This area shows you how many credits are available on your account. Select the Buy More link to purchase additional credits.
7. On the top of your screen, please select the Home link to get back to your Home Page. Or select the Log Out link (on the top) to logout and leave our site.
8. In order to see who of the ladies are online now you must click the link Ladies Online in the section “Ladies” on the right of your screen. Or you can press the button “Live Chat” at the top of your page and then you’ll get the list of girls who are online now.
9. Select the About Us link to learn more about Best Couple. Select the Contact Us link to contact Best Couple Customer Service.
10. LADIES: In the section “Ladies” on the right side of your screen select the Admirers link to view ladies who have expressed an interest in getting to know you. Select the Favorites link to view ladies you have an interest in. Or select the Matches link to view the lady members where you both share a mutual interest. Section “Gallery” shows all the girls who are registered on the site, ‘’Ladies online” section shows the ladies who are online right now.
How Can I Edit My Profile?
To edit your profile:
Select the "Edit My Profile" link on the right hand of your page.
I Am Unable to Edit My Profile. Can You Help?
Please contact us.
I Edited My Profile But Don't See the Changes. Why?
When making changes to your profile, your profile will be reviewed by our administrative personnel for approval. All changes in the profiles must be reviewed by the administrator before the changes are permanently posted to your profile. Please allow 24-48 hours before changes are approved and once your profile is approved, the changes will be available for the lady members to see. Additionally, you will also be able to edit your profile once more once it is approved.
How Do I Add Photos to My Profile? Change Photos?
To add photos: Login on your homepage, select the "Edit Profile" link., Select "Add/Change My Photos" link, Select “Upload New” button. A new window will appear and you will need to upload photos from your computer.
Once you have chosen which photo you prefer to use, select the "Save" button.
Once your photos have been uploaded to your profile, please allow approximately 24-48 hours for administrator approval.
Additionally, please make sure you are the only person depicted in the photos.
How Can I Change My Password?
To change your password, please:
Select the "Edit Profile" link
Select "Change Password"
I Can't Login. I've Forgotten My Username or Password. Can You Help?
To retrieve your password input your username. Next, select the `Forgot My Password` link. Follow the instructions and your password will be sent to the email address included in your profile.
Can I Have More than One Account with Best Couple?
You can have only one account on our site. If you have any questions about your profile, please let us know.
How do I delete My Profile?
To delete your profile , please visit My Account page and click “Deactivate Profile”. After you will be asking if you are sure you wish to deactivate your profile? Press “Yes, Deactivate” button and it will be removed.
How do I use "Favorites" feature?
Favorites is a folder where you add ladies that you liked. To add a lady click the “Add to Favorites” button in her profile. When you do that, she will receive a notification that she has an Admirer and she also can add you to her Favorites.
What is an admirer?
Admirer Notice represents an interest of a particular lady in you. If a lady selects you as an Admirer, that means that she likes you and would like to get to know you. Man also can add a lady to his favorites. It is a good way to find a lady that you like and start a conversation.
What Is A Match?
A Match is when both you and the lady are in each other’s Favorites Folders.
What is a vip status? What privileges vip members have?
As a premium member, you will have unlimited access to all our extra online dating functions below. Vip membership will allow you to receive a bonuses, discounts, unlimited premium access to the newest lady’s profiles and unlimited access to the lady’s private photos. Vip status makes your profile more visible for the ladies. VIP members have their profiles on a special priority listing. Other members will see VIP profiles highlighted. How to become a vip member? To become a vip member on our site you have to order vip status. Nearly 49 credits will be withdrawn from your account and it will be monthly payment for the vip membership on our site. After order vip status your profile will have special vip sign, so the ladies may see your vip status and bonuses will be credited to your account immediately.
How Long Does this Finding and Meeting and Marrying A Lady Take?
To find and meet a Russian/Ukrainian lady you can use our site. After you have found one, you can communicate with her through email or Chat. If you decided that you really like her, you can get her information and start reaching her by phone. Later if you would like to meet each other you can come to visit her and get to know each other better. After that everything depends on you guys..
What Is A Confirmed Profile? How Do I Verify the Ladies Identities?
The majority of our lady members have Confirmed Profiles. This means our local representative has interviewed the lady using either background checks, passport, and/or other identifiable verification. Please look for the Confirmed Profile icon by opening the profile page of the lady you are corresponding with to determine whether or not her identity has been confirmed. Additionally, you can confirm the ladies identities using Live Chat, Live Video Chat or by watching their Introductory Videos.
If I Do Find the Right Girl for Me, Can I Marry Her in Her Country?
When you are ready to get married, we suggest hiring a lawyer for the immigration process as we do not provide this service.
When I Find the Right Lady, How Do We Get Married?
First, we suggest you to visit the lady in her country. Once you meet your future wife in her country (Russia/Ukraine), you would then need to make arrangements to bring her to your country. Unfortunately, we can not provide very much counsel on immigration because of the legal issues that are involved. We suggest you seek counsel from an immigration attorney. We suggest you seek counsel from an immigration attorney.
To assist with immigration, we do suggest you copy and paste the email messages from the lady you’ve been corresponding with to a Word document as you will need a paper trail to confirm that a relationship has been established. After your visiting her in Ukraine or Russia and after you arrive home, you will need to apply for K-1 (fiancée visa) for your future wife.
The United States CIS official website is: http://www.uscis.gov/portal/site/uscis
How do I contact the ladies I like on your website?
For that you have to sign up for site and put credit on your account, this will give an opportunity to use Live Chat and Video Chat.
If I Change My Mind About the Lady, Do I Have to Pay?
We can not be responsible for the costs of using our site if:
You change your mind about the lady and prefer to talk to someone else.
She changes her mind about you and wants to talk to someone else.
You get in an argument and are no longer interested.
However, if you believe that a lady is not genuine, or if there are technical issues that have depleted you of your credits and/or membership benefits, please contact us.
Do You Provide Background Checks for the Lady Members?
When the lady wants to create her profile after she fill in all information, including passport information, we check if its real profile by personal interview. After that we confirm the profile.
Someone on the website asked for money, should I send it?
NEVER send money if any lady asks you. If some one asked you this, please let us know who did it by sending us lady’s ID number.
Are women on this site real? Are they models? They look too beautiful.
All our ladies are real and they are not models, which were taken for our site in purpose. We are very proud of our women; they know how to keep their beauty and how to show it.
Are Ladies Paid to Chat? Use the Site?
Our ladies use this site for communication and to build relationships. They don’t get any payment for using this site. Also we don’t allow asking for money or any gifts.
Why Do Ladies Chat So Late?
We have some time difference between our countries. And some of the ladies can come to the local agency in the morning or afternoon and in USA at this time is still early morning.
But any way you also can ask the lady with whom you communicate to start coming online at time good for both of you.
The Lady Is Wearing A Wedding Ring. Is She Married?
In Ukraine\Russia wedding rings are worn on the right hand, so if the lady has a ring on her left hand it doesn’t mean that she is married.
Understanding the Level of English
If you check a lady’s profile you can see what kind of English level she has. It includes both spoken and written English. Different sites have different levels. Our site has:
Basic – ladies, who have a little knowledge of English, can communicate in a very basic way.
Intermediate – ladies, who have intermediate skills of English language, have a good basic ability to communicate and understand.
Good – ladies, who have an effective, but not perfect, use of English.
Excellent – ladies, who speaks English fluently.
Please don’t get upset if you lady doesn’t speak good English. Our women are very smart and clever, so they need much less time to learn the language. And with your help they will do it very fast.
Why Are Your Lady Members on Different Sites?
All our members can use other sites, because the more sites they use, the more chances to find a person with whom they can have relationships.
I Have Found an Error on One of the CONFIRMED Profiles.
Unfortunately, sometimes when a member wants to change some information mistakes might occur, so if you found any please let us know, so that we can check the error and resolve the problem. When you contact us, don’t forget to include the ID number and tell us exactly where is the mistake.
Contact and Corresponding with Ladies
Why can’t I read incoming messages from the ladies?
In order to read incoming messages from the ladies, a gentleman has to Log In. A person also need to buy credits and use them to open and read incoming messages.
Am I assured to receive a response from the person I selected to write or call?
Unfortunately we can't guaranty that the lady you selected to call or write will respond. But from our side we will do everything possible to help you in dealing with any problem. We really hope that you will make a right choice and you will have happy relationships!
How Many Photos Can I Attach When Writing Emails to the Lady Members?
Only 1 photo/ attachment can be sent in each email.
Are Emails the Ladies and I Send to Each Other Translated?
If the lady can't read your messages without translation, then we can translate letters for her. But if the lady is able to read and write in English, then she doesn't need a translator.
Does Best Couple Read All of My Letters/Chat Messages?
You can be sure that we don’t read your letters to the ladies and also we don't read your chat's conversation.
How Do I Delete More Than One Letter At A Time?
To delete multiple emails, please check each box next to the ladies picture. Once you have selected all of the messages you’d like to delete, please click Delete button.
How Do I Send Emails to the Ladies?
To send emails to the lady, you must choose the button “Email Me ” and start your conversation.
How Do I Send Photo to the Ladies?
You can send a photo through messages:
Click Browse button, select the necessary file and then click Send button.
I Want to Contact Only One Lady. Can You Help?
Unfortunately we can't make a limit on your account to contact only one lady.
What Are Introductory and Follow Up Letters?
Introductory letter is the first letter written to the lady introducing you to her.
Any emails after your first letter to the lady are Follow Up emails.
My Letter Has Not Been Sent. Why?
For security purposes, members are automatically logged out for inactivity, so maybe that’s why you couldn't send a letter, if you took a long time to write it. But if it is still happening, please let us know.
Should I Read All of the Messages the Ladies Have Sent Me?
Actually it depends on you. Because of the costs we think that you should answer only to the girls you are interested in.
Where Can I Find the Messages I've Sent to the Ladies?
Please check your Outbox to find messages you've sent to the ladies.
Where Are Messages I've Deleted?
All your Deleted emails will stay in your Trash folder.
Why Have I Received So Many Letters from the Ladies?
Is it possible to get a lot of emails from ladies in a short period of time? Yes. We have thousands of female members on our site. Please be assured that a lot of our ladies are simply looking for someone to correspond with, whether there is a possibility for further communication .
Can I include my personal contact information in my email, photos or chat messages?
Unfortunately direct exchange of information is prohibited on our site. But we have a service that allows them to exchange their information.
How can I get a lady's contact information if our relationship is serious?
Select the `My Account` link.
Select the `Request Lady’s Personal Contact Information` link.
Enter the Profile ID of the lady of your choice.
Submit your request.
You can also provide your contact information to the lady you interested in by sending her a gift. You can attach a postcard to the gift, where you can write your contacts (email, address, phone number, etc.)
I Can't Reach the Lady With the Phone Number You Gave Me. Can You Help?
Make sure you are dialing her number correctly. If you sure that everything is right, then there can be different reasons why you still can't reach her. Unfortunately there are might be coverage problems, so maybe when you are trying to call the lady, she can be in some place without coverage. But if within some days you still can't reach her, please let us know about the problem.
My Contact Info Request Is Pending. When Will I Receive My Lady's Phone Number?
When you ordered the lady's information you have to wait till she approves or declines your request. Unfortunately we can not tell you how much time it will take exactly. Also you can ask the lady about it.
What Information Is Included When Receiving A Lady's Contact Information?
Contact information includes lady’s full name, telephone number and home address .
The Lady Approved My Request But I Didn't Receive Her Contact Information. Can You Help?
Please be assured that contact information details are automatically emailed once the lady approves the contact information request. However, to have this information emailed to your address once more, please follow the instructions below:
Select the `My Account` link
Select the `Request Lady’s Contact Information Link`
Select the `Resend` link.
The contact information will be immediately forwarded to your email address. If after you select the "Request Lady's Contact Information Link" you still have not received email from us, please contact Customer Service for further assistance.
Live Video Chat
How to Use Live Video and Chat?
To use Live Video and Chat, please first login to our site using your username and password.
Once logged in, you will see "Ladies Online" menu item on your Home page. Click on "Live Chat" button to see which ladies are currently logged on.
If you wish to start a chat session with one of those ladies, click on the button “Live Chat” displayed right below her picture.
She will receive an invitation from you and a chat window will open for you. Once she accepts your invitation, you will receive a message from her in the chat window. If a lady invites you to chat, you will see a popup window showing who would like to chat with you. You can review her profile before accepting a chat session. If you don’t wish to chat with this lady, simply click on “No Thanks” and the lady will be notified.
If the lady’s web camera is on, there will be a link "Video On" will blink with green lights in the chat window. Please click there to view Live Video.
When I type in Live Chat, it's really slow and some letters get dropped if I type too fast. Can you help?
Chat is optimized for Mozilla Firefox, Google Chrome and Safari .
Try to restart your computer. If after restart you’ll have problems, please, contact us!
What do the options in Chat Invitation window mean?
We have “Chat Now!” button appeared in chat invitation window. If you would like to chat with the lady you can press this button “Chat Now!”. If you do not like to chat with this lady you may just ignore this invitation or close it.
Can the Lady Members See Me Using Webcam?
Unfortunately Live Video is available one way. So you can see the lady, but she can't see you.
How Can I Turn Live Video On and Off?
In the chat window you can see a link "Video on" if the lady has switched on her camera. You can click there to see the lady with whom you are chatting. To turn off Live Video, please select the Video Off link or close the window completely.
What Is the Difference Between Video Clips and Live Video?
The Video Clips are recorded and you have to buy them with credits. But ones you bought the video you can view it whenever you want.
Live Video Streaming gives you opportunity to see the lady during your chat.
How Do I Purchase and View My Lady’s Video Clip?
To purchase and view the video clips, please open the lady's profile. There you will see an icon that looks like a clapper. Please select that to view the Introductory videos.
To watch it again, please select the My Account link located at the bottom of the page. Next select the Previously Purchased Introductory Videos link.
Help! I Can’t View My Video Clip.
Please make sure that you have a Flash Player installed before viewing the Video Clips. If you do not have it, then install a Flash Player, it is for free.
If you have the Adobe Flash Player installed, but you still can't view the video, please contact us.
Is It Safe to Make Purchases on Your Site?
It is Definitely safe!
We have a security certificate that guarantees that our site is protected. All your credit card information is locked, so no one will use it again.
I Would Like to Purchase A Gift. Do You Have A Gift Service?
We do have a gift service. To send gifts, select the profile of the lady you want to send a gift. Once you are in her profile, select the `Send a Gift` link. Choose the present for your lady from our gift shop. Our gift shop has a big variety of presents, such as different kind of flowers, perfumes, gift cards ( for seasonal gifts and special presents), food baskets and some additional gifts. You can also attach to the gift a postcard and write here some wishes or your contact information or whatever you wish to your lady. After click on the button “Order”. You can see below the total price for the gift and expected delivery time. Once the gift is delivered, we will send you a confirmation photo. Below the page with your order you can find the information about Flowers & Presents Delivery Service, How Delivery Works and about the Cancellation Policy.
How Long Will It Take to Deliver My Gift?
Usually it takes around 10 days. But sometimes we can deliver a gift the next day when you ordered. After we deliver gift we send you a photo confirmation. If you haven’t received a photo, please contact us.
I Have Purchased A Gift Elsewhere for My Lady. How Can I Send It To Her?
To send a gift that is not included as a gift option in our service, please request lady’s contact information as this will enable you to send packages to her home address. Please follow these directions to request the contact information.
Select the `My Account` link.
Select the `Request Lady’s Personal Contact Information` link.
Enter the Profile ID of the lady of your choice.
Submit your request.
Once she approves your request, her contact information will be emailed to you.
To view the status of your contact request, complete steps 1 and 2 and in the My Account page, select the `View Status of My Contact Information Requests` link.
Once you have the lady's home address, you will be able to mail your gifts to her directly. Please be advised that courier service is very slow. Therefore, please allow up to 30 days for mail deliveries.
Can You Guarantee that the Gift I Purchased Will Be Delivered?
Unfortunately, we cannot guarantee that gift will be delivered. If for any reason we can't deliver the gift to the lady you shouldn't worry, because you will get your money back.
Credits and Payment
What Company Name Will I See on My Credit Card Statement?
The name that appears on your statement is the name of our company “WESTERN BUSINESS CONSULTING INC.” In order to show the derivation of the bill to our clients, we use our company name on each receipt .
What Is the Conversion Rate for Purchases Made on Your Site?
Sorry, but we do not calculate the conversion fees to determine the final costs you will see on your credit card statement. Rather, your bank or Credit Card Company calculates the conversion and posts the charges to your statement. Please contact your bank or credit card company to request more details concerning their rate of conversion. And if it helps, Google has a useful conversion tool available for free.
My Credit Card Has Been Declined. Why? Can You Help?
Please make sure that you fill in the right information (your billing address, name and CVV code) If it still doesn’t work, then you have to contact your bank.
I Don't Live in the US and Your Billing System Won't Accept My Province/Zip Code.
If you are not a US citizen then you can leave the fields blank.
How Many Credits Are Left on My Account?
You can check you credits on you home page.
How Do I Know How Many Available Credits Are Remaining In My Account?
Your credit balance is available on your home page once you log in.
How Do I Change My Credit Card Info?
To update your credit card, please:
Select the “Update Credit Card Information” link
Enter the new card details and submit.
I Can No Longer View Her Profile?
If you are not able to view the profile of the lady you are interested in it means she has left Best-Couple.com. We sincerely apologize, however, please be advised that both our female and male members are at liberty to cancel his/her account at any time.
How Are Introductory and Follow Up Letters Used?
All first (Introductory) letters are free of charge, and Follow Up letters will cost some credits to send a letter to the lady members.
Why Your Services Aren't Free?
Unfortunately we can't make our services for free, because we have the cost of doing business, i.e. salaries paid to translators and fees paid to local agencies.
We will continue to do all the best to provide competitive prices to our customers.
Where can I get help with immigration issues?
We are working on setting a large part of our operations to help customers with this matter. The best thing you can do is to hire an experienced immigration attorney. You can possibly do it yourself. One of the best Internet resources is the USCIS web site.
What Are Email Notifications?
Email notifications are a daily update sent to our members each day informing them of all the new emails from the lady members that have arrived in that day. You can switch off different kinds of notifications in Configurations box, by clicking on the link “Notices Options”. There are such notices options are available:
“New Letter” – you will be notified about new letter from lady in your inbox.
“Admirers, matches” – you will be notified about new ladies who like you and appeared in your Admirers box and also about your Matches, lady members with whom you both share a mutual interest.
“Birthdays Ladies from Favorites/Matches list” – you will be notified about upcoming Birthdays of ladies members in your Favorites and Matches lists 5 days prior to it.
“Unread letter inbox” - you will be notified about unread new messages in your inbox. You may choose how often to receive such notifications: once a day, once a week or once a month.
“New ladies profiles” - you will be notified about new ladies members who registered and appeared on the site. You may choose how often to receive such notifications: once a day, once a week or once a month.
The Emails I Receive from Best Couple Are Coded in HTML. Can You Help?
The reason you’re receiving emails from us in HTML code is because your email server does not use HTML code to properly code HTML files.
Free email servers that use HTML code are Hotmail, Google, Yahoo, MSN, etc. To receive our messages, we suggest you to change your profile email address from one of the above mentioned providers.
What is the Time Zone in Russia?
In Russia and Ukraine there are 11 time zones. The best way to determine the exact time difference is to look for the city you need.
Can We Send Money to a Lady Member?
Our ladies cannot ask members to send them money. But if you would like to send her some cash just because you would like to help her or to buy something she needs – do it at your own risk. If the girl asks you to send her money, let us know, because in our rules ladies can’t do it. We just want to protect you from scammers.
What Is A Scammer?
A scammer is a site member (it can be either female, or male), that uses site for his own interest. They are not looking for marriage or relationships.